THE CYBORG METHOD
Privacy Policy

THE CYBORG METHODPRIVACY POLICY12-Week Personalised Online Fitness CoachingLast updated: 9 November 20261. WHO IS RESPONSIBLE FOR YOUR PERSONAL DATA?THE CYBORG METHOD is a personalised online fitness coaching service operated by Cindy Silvestre in her individual capacity.Data ControllerCindy SilvestreNomad DigitalEmail: [email protected]Cindy Silvestre is responsible for the processing of personal data collected through THE CYBORG METHOD, including its website, coaching applications, discovery calls, payments and coaching services.THE CYBORG METHOD is a commercial brand and is not currently a separately incorporated company.2. WHY DO WE COLLECT YOUR INFORMATION?We collect and process personal information to manage applications, communicate with prospective clients, organise coaching services and fulfil our contractual and legal responsibilities.Before you become a client, we use your information to:• Review your coaching application and assess whether the service matches your goals and expectations.• Check eligibility, including your country of residence.• Contact you regarding your application.• Schedule and conduct a discovery call.• Answer your questions and discuss a potential coaching agreement.If you become a client, we use your information to:• Create and manage your coaching profile.• Understand your training goals, experience and preferences.• Design and adjust your personalised training programme.• Review your training progress and weekly feedback.• Provide exercise technique feedback and individual progress reviews.• Communicate with you throughout the 12-week programme.• Manage contracts, payments, refunds, accounting records and applicable legal obligations.We may also send training tips, programme updates and occasional promotional communications if you separately opt in to receive them.Marketing consent is optional and is never a requirement for submitting an application or receiving coaching.3. WHAT PERSONAL INFORMATION DO WE COLLECT?The information collected depends on your relationship with THE CYBORG METHOD.Application information• First name and email address.• Country of residence.• Main training goal.• Coaching expectations and support preferences.• Optional marketing consent and the date it was provided.Discovery call information• Name and contact information.• Selected appointment date and time.• Time zone.• Relevant information voluntarily discussed during the call.• Notes needed to follow up on your application.Discovery calls are not routinely recorded. Any recording would require prior notification and an appropriate legal basis, including consent where required.Client onboarding and training information• Name, email, age and country of residence.• Training experience, goals and preferences.• Weekly availability and available training equipment.• Current training routine and activity level.• Exercise videos voluntarily submitted for technique feedback.• Workout completion and progress information.• Training-related comments and feedback.Optional wellness informationDepending on the coaching forms used, you may choose to share information relating to:• Sleep and recovery.• Energy levels.• Nutrition consistency and hunger.• Body weight.• Physical comfort and perceived training difficulty.Some of this information may qualify as health-related or sensitive personal data under applicable laws.Please do not submit medical diagnoses, medication details, medical reports or other unnecessary medical information.Where explicit consent is required for optional sensitive information, it will be collected separately through the relevant coaching form.Refusing to provide optional wellness information will not prevent you from submitting your training check-in.You may withdraw your consent at any time by contacting [email protected].Payment informationWe may process payment-related records, including:• Client name and contact information.• Programme purchased.• Amount, currency and payment status.• Transaction references.• Refunds, disputes and billing records.Payments are processed through Stripe. Full card details are collected and processed through Stripe's payment systems, rather than stored in our coaching database.4. LEGAL BASIS FOR PROCESSINGWhere the EU GDPR or UK GDPR applies, we rely on the following legal bases, as appropriate:Steps before entering into a contractTo review an application, arrange a discovery call and respond to requests relating to potential coaching services.Performance of a contractTo provide personalised coaching, manage your programme and communicate about your training.Compliance with legal obligationsTo maintain accounting records, respond to lawful requests and fulfil applicable legal requirements.Legitimate interestsWhere permitted, to maintain the security of our services, prevent misuse, manage relevant business records and respond to administrative enquiries, provided these interests are not overridden by your rights.ConsentTo send optional marketing communications and to process certain optional sensitive information where explicit consent is required.Consent may be withdrawn at any time without affecting the lawfulness of processing carried out before withdrawal.Where personal information is considered sensitive under applicable law, an additional legal condition may be required.We do not use optional wellness information for advertising targeting or sell it to advertisers.5. HOW IS YOUR INFORMATION STORED AND PROTECTED?THE CYBORG METHOD uses selected digital services to manage applications, appointments, payments and coaching.These may include:• Carrd for the public website and privacy information.• Google Workspace, Google Sheets and Google Apps Script for application and client management.• Google Calendar and Google Meet for scheduling and online meetings.• Calendly for discovery call reservations.• Stripe for payment processing.• WhatsApp for coaching communications and support.Access to coaching and application records is restricted to those who need the information to operate the service.Reasonable technical and organisational measures are used to protect personal data against unauthorised access, disclosure, accidental loss and alteration.Personal coaching links are treated as confidential. However, possession of a link does not constitute strong identity authentication.No online storage or communication system can guarantee absolute security.6. WHO CAN ACCESS YOUR INFORMATION?Your personal information is primarily accessed by Cindy Silvestre for application management, coaching delivery and business administration.Selected service providers may process information to perform their functions, including:• Google, for hosting, documents, forms, email and meetings.• Calendly, for appointment scheduling.• Stripe, for payments and transaction management.• Carrd, for website hosting.• WhatsApp and its service provider, for client communications where used.These providers may act as data processors or independent data controllers depending on their services and the processing involved.We may disclose information where required by law, to protect legitimate legal rights or to manage payment disputes.We do not sell personal coaching records or sensitive wellness information to advertisers.Information submitted through coaching forms is not shared with unrelated third parties for their own marketing purposes.7. INTERNATIONAL DATA ACCESS AND TRANSFERSTHE CYBORG METHOD operates remotely from Bangkok, Thailand, and serves eligible international clients.Personal information may therefore be accessed or processed in Thailand.Our service providers may also process or store information in other countries, including the United States and other locations where their infrastructure operates.Where applicable data protection laws require specific safeguards for international transfers, we take steps to use appropriate mechanisms, including contractual safeguards or other legally recognised arrangements.You may contact us for further information about international processing relevant to your personal data.8. HOW LONG DO WE KEEP YOUR INFORMATION?We retain personal information only for as long as reasonably necessary for the purposes described in this policy, subject to applicable legal obligations.Unsuccessful or inactive applicationsApplication records are generally retained for up to 90 days after the last relevant interaction, unless a longer period is justified by an ongoing request, a dispute or an applicable legal obligation.Discovery call recordsAppointment details and relevant notes are retained as necessary for application follow-up and are generally deleted within the same 90-day period if no coaching relationship begins.Coaching recordsTraining programmes, check-ins, exercise videos and related coaching information are generally retained for the duration of the 12-week programme plus 30 days after completion.After this period, coaching records are deleted or anonymised unless retention is necessary for a specific legal obligation or the establishment, exercise or defence of legal claims.Payment and accounting recordsTransaction and accounting records are retained separately for the periods required under applicable laws.Marketing subscriptionsMarketing contact information is retained until you unsubscribe, withdraw consent or the information is no longer necessary for the stated purpose, subject to limited records needed to honour your preferences.Consent recordsRecords demonstrating consent or withdrawal may be retained as necessary for compliance and accountability.9. YOUR PRIVACY RIGHTSDepending on the laws applicable to your personal information, you may have the right to:• Request access to your personal data.• Correct inaccurate or incomplete information.• Request deletion of your information.• Request restriction of certain processing.• Object to certain uses of your information.• Request data portability where applicable.• Withdraw consent where processing relies on consent.• Lodge a complaint with a competent data protection authority.To exercise your rights, contact:[email protected]We may request reasonable information to verify your identity before responding to certain requests.We will handle requests in accordance with the requirements and time limits of applicable law.You may also contact the relevant data protection authority where you have that right.10. MARKETING COMMUNICATIONSTHE CYBORG METHOD may offer an optional email subscription for training information, programme news and occasional offers.Marketing subscriptions are separate from coaching applications and service-related communications.We will not automatically subscribe applicants or clients to promotional emails merely because they submit an application, schedule a call or purchase coaching.You may unsubscribe at any time using the instructions included in promotional messages or by emailing [email protected].Operational communications relating to an application, appointment, payment or active coaching contract are not considered optional promotional subscriptions.11. WEBSITE COOKIES AND THIRD-PARTY SERVICESOur website and connected services may use cookies or similar technologies that are necessary for website operation, security, scheduling and payment functionality.Third-party services such as Calendly and Stripe may apply their own cookies and privacy practices when you interact with their pages.If additional analytics or advertising tracking technologies are implemented on our website, this policy and any applicable consent mechanisms will be updated before their use.You can review the privacy information provided by the relevant service providers for further details.12. ELIGIBILITY AND COUNTRY OF RESIDENCETHE CYBORG METHOD is an international online coaching service.Coaching is currently unavailable to residents of Thailand.Country-of-residence information is collected during the application process to assess service eligibility.We may decline an application where services cannot be offered in accordance with applicable requirements.13. CHANGES TO THIS PRIVACY POLICYWe may update this Privacy Policy to reflect changes to THE CYBORG METHOD, our service providers, processing activities or applicable legal requirements.The latest version will be published on this page with an updated revision date.Where required by applicable law, we will provide additional notice or seek consent before implementing changes affecting the processing of personal data.14. CONTACTFor any questions about this Privacy Policy or the handling of your personal information, please contact:Cindy Silvestre
THE CYBORG METHOD
Email: [email protected]

THE CYBORG METHOD
Legal information

Last updated: 9 November 20261. WEBSITE OPERATORTHE CYBORG METHOD is an online fitness coaching service provided by Cindy Silvestre in her individual capacity. THE CYBORG METHOD is a brand name, not a separately incorporated company.Service provider: Cindy SilvestreOperating location: Nomad DigitalContact: [email protected]2. WEBSITE HOSTINGThis website is created and hosted using Carrd, a service provided by Carrd Inc.Website: carrd.com3. SERVICES AND BOOKINGTHE CYBORG METHOD offers personalised 1:1 online fitness coaching for women through a 12-week programme.Submitting an application or booking a free discovery call does not create a coaching contract or guarantee acceptance into the programme.Programme details, pricing, payment arrangements, cancellation terms and other contractual conditions are communicated before a client agrees to purchase coaching services.Coaching is currently unavailable to residents of Thailand.4. HEALTH AND TRAINING INFORMATIONThe coaching service provides fitness training guidance and does not replace medical advice, diagnosis or treatment. Clients should seek appropriate medical advice when necessary.5. PERSONAL DATAInformation about how personal data is collected, used and protected is available in our Privacy Policy.6. CONTACTFor questions about the website or coaching services, please email [email protected].